Omnichannel Communication in 2024: The Ultimate Strategy Guide

Integrating all your communication channels into a unified strategy allows you to deliver the personalized, cohesive experiences that modern consumers demand. But here's the challenge: How do you actually implement an effective omnichannel strategy?

That's exactly what we'll cover in this ultimate guide to omnichannel communication in 2024.

You'll learn:

• The key components of a winning omnichannel strategy

• Real-world examples of brands excelling at omnichannel

• Practical steps to integrate your channels and data

• Best practices for maintaining consistency and personalization across touchpoints

By the end, you'll have a clear roadmap for taking your customer communication to the next level.

Quick question: are you using webinars to onboard customers? If you are, you’re probably aware that webinars are both the most effective and most time-consuming way to onboard users.

Our platform eWebinar was built to help you escape the monotony of doing the same webinar over and over again without sacrificing a high-quality attendee experience. If you want to learn more then watch our on-demand demo or skip ahead to see how eWebinar can help!

 

Présentation et démonstration de l'eWebinar 🔥

Animé par Melissa Kwan, Todd Parmley

Fatigué de faire le même webinaire encore et encore ? Dans cette présentation et démo de 25 minutes, vous apprendrez comment eWebinar vous permet d'automatiser vos démonstrations de vente, onboarding et webinaires de formation en quelques minutes.

Powered by

Voir notre démo Powered by

 

Without further ado, let’s dive in!

What is Omnichannel Communication?

• Omnichannel communication provides a seamless, unified customer experience across all channels.

• It integrates online and offline touchpoints to create a consistent brand message.

• Omnichannel strategies prioritize customer needs and preferences throughout their journey.

Omnichannel communication is a customer-centric approach that integrates various communication channels to deliver a consistent and personalized experience across all touchpoints. This strategy recognizes that customers interact with brands through multiple channels, both online and offline, and aims to provide a seamless transition between these channels.

Examples of Omnichannel Communication

Let's look at a few real-world examples to better understand how omnichannel communication works:

1. A customer receives a personalized email with a discount code, uses it to purchase a product via the mobile app, and picks up the item in-store. Throughout this journey, the customer experiences a consistent brand message and seamless transitions between channels.

2. A customer contacts customer support through social media, continues the conversation via live chat, and receives a follow-up email with a solution. The customer's information is carried across all channels, ensuring a smooth and efficient resolution process.

These examples demonstrate how omnichannel communication prioritizes the customer's needs and preferences, providing a cohesive experience that builds trust and loyalty. Remember, omnichannel communications span across both online and offline channels.

Types of Omnichannel Communication Channels

To effectively implement an omnichannel strategy, businesses must understand the various channels available and how they can be integrated to create a unified customer experience.

Digital Channels

• Website: A company's website serves as the central hub for information, products, and services. It should be optimized for various devices and provide a user-friendly experience.

• Mobile app: Mobile apps offer a convenient way for customers to engage with a brand, make purchases, and access personalized content.

• Email: Personalized email campaigns can nurture leads, promote products, and keep customers informed about relevant updates and offers.

• Social media: Platforms like Facebook, Twitter, and Instagram allow businesses to engage with customers, respond to inquiries, and build brand awareness.

• Live chat: Real-time support through live chat helps customers get immediate assistance and reduces the need for phone calls or emails.

Traditional Channels

• In-store interactions: Physical stores provide an opportunity for face-to-face customer engagement, product demonstrations, and personalized service.

• Phone calls: Customer support via phone allows for more in-depth problem-solving and a human touch.

• Direct mail: Personalized direct mail campaigns can target specific customer segments and drive offline engagement.

• Print advertising: While less targeted than digital channels, print ads in newspapers, magazines, and billboards can still play a role in an omnichannel strategy.

The key to success in omnichannel communication lies in the seamless integration of these channels. By leveraging customer data and preferences, businesses can tailor their messaging and offerings across all touchpoints, creating a more personalized and engaging experience.

For a deeper dive into omnichannel communication strategies, consider reading "Omnichannel Marketing: How to Create a Seamless Customer Experience" by Carlos Hidalgo. This book provides actionable insights and case studies to help businesses design and implement effective omnichannel campaigns.

Benefits of Omnichannel Communication for Businesses

• Omnichannel communication provides a seamless customer experience across all touchpoints

• Businesses can increase customer engagement, loyalty, and satisfaction by implementing an omnichannel strategy

• Omnichannel communication enables businesses to collect valuable customer data and insights for informed decision-making

Consistent and Seamless Customer Experience

In today's digital landscape, customers expect a consistent and seamless experience when interacting with a brand, regardless of the channel they choose. Omnichannel communication allows businesses to deliver just that. By integrating various communication channels, such as websites, mobile apps, social media, email, and in-store interactions, businesses can ensure that customers can switch between channels without losing context or having to repeat themselves.

For example, a customer might start their journey by browsing a company's website on their desktop, then switch to their mobile device to make a purchase. With an omnichannel approach, the customer's preferences, purchase history, and interactions are seamlessly carried over, allowing for a personalized experience tailored to their needs.

The Power of Personalization

Personalization is a key aspect of omnichannel communication. By leveraging customer data collected across various touchpoints, businesses can deliver highly targeted and relevant content, offers, and recommendations. This level of personalization not only enhances the customer experience but also increases the likelihood of conversion and repeat business.

71% of consumers express frustration when faced with an impersonal shopping experience. Conversely, 91% of consumers are more inclined to shop with brands that cater to their preferences. Personalization drives performance and better customer outcomes, with companies that excel at personalization generating 40% more revenue from those activities than average players.

Increased Customer Engagement and Loyalty

Omnichannel communication enables businesses to engage with customers on their preferred channels, fostering stronger brand connections and loyalty. By providing a consistent brand experience and responsive customer service across all touchpoints, businesses can demonstrate their commitment to customer satisfaction.

When customers feel valued and understood, they are more likely to develop an emotional connection with the brand. This emotional connection translates into increased loyalty, higher customer lifetime value, and positive word-of-mouth recommendations.

The Importance of Real-Time Interactions

Real-time interactions play a crucial role in driving customer engagement and loyalty. With omnichannel communication, businesses can respond to customer inquiries, concerns, and feedback promptly, regardless of the channel. This level of responsiveness shows customers that their voices are heard and their needs are prioritized.

Enhanced Customer Insights and Data Collection

One of the most significant benefits of omnichannel communication is the ability to collect and analyze customer data from multiple channels. By integrating data from various touchpoints, businesses can gain a comprehensive view of their customers' preferences, behaviors, and pain points.

This wealth of data enables businesses to make informed decisions, optimize their marketing efforts, and improve their products or services based on real customer insights. By understanding customer needs and preferences, businesses can deliver more targeted and effective communications, ultimately leading to higher conversion rates and customer satisfaction.

The Role of AI and Machine Learning

Artificial intelligence (AI) and machine learning play a vital role in harnessing the power of omnichannel data. These technologies can help businesses process vast amounts of data, identify patterns, and generate actionable insights. By leveraging AI and machine learning, businesses can deliver more personalized experiences, predict customer behavior, and optimize their omnichannel strategies in real-time.

Improved Operational Efficiency and Cost Savings

Implementing an omnichannel communication strategy not only benefits customers but also streamlines business operations and reduces costs. By integrating various communication channels and leveraging automation, businesses can eliminate silos, reduce manual efforts, and improve overall efficiency.

For example, by using a centralized customer relationship management (CRM) system that integrates data from multiple channels, businesses can avoid duplication of efforts and ensure that all team members have access to the most up-to-date customer information. This streamlined approach saves time, reduces errors, and enables faster issue resolution.

Moreover, omnichannel communication allows businesses to optimize their resource allocation. By identifying the most effective channels for customer engagement and prioritizing them, businesses can focus their efforts where they have the greatest impact. This targeted approach reduces waste, improves return on investment (ROI), and ultimately leads to cost savings.

Competitive Advantage in the Market

In today's highly competitive business landscape, delivering an exceptional customer experience is a key differentiator. By adopting an omnichannel communication strategy, businesses can gain a significant competitive advantage in the market.

Customers are more likely to choose and remain loyal to brands that offer a seamless, personalized, and consistent experience across all touchpoints. By providing this level of service, businesses can stand out from their competitors and attract a larger share of the market.

Moreover, by leveraging the insights gained from omnichannel data, businesses can identify new opportunities for growth, innovation, and differentiation. This data-driven approach allows businesses to stay ahead of the curve, anticipate customer needs, and continuously improve their offerings.

Implementing an Omnichannel Communication Strategy

• Streamline customer interactions across all channels

• Personalize experiences based on customer data and preferences

• Ensure consistent messaging and branding throughout the customer journey

Assess Current Communication Channels

Before implementing an omnichannel strategy, it's crucial to evaluate your existing communication channels. This assessment will help you identify areas for improvement and prioritize your efforts.

Start by listing all the channels your business currently uses to interact with customers, such as:

• Site web

• Social media platforms (e.g., Facebook, Twitter, Instagram)

• Courriel :

• Phone

• Chat en direct

• SMS/text messaging

• In-store interactions

For each channel, analyze its effectiveness in engaging customers and delivering a seamless experience. Consider factors like response times, customer satisfaction, and conversion rates. This evaluation will reveal which channels are performing well and which ones need optimization.

Tools for Channel Assessment

• Google Analytics: Track website traffic, user behavior, and conversion rates

• Social media analytics: Monitor engagement, reach, and sentiment on each platform

• Customer surveys: Gather feedback on channel preferences and satisfaction levels

• Heat mapping tools: Visualize user interactions and identify UX issues on your website

Define Customer Personas and Journey Maps

To create a truly omnichannel experience, you need a deep understanding of your customers. Developing detailed customer personas and mapping their journeys across various touchpoints will help you tailor your communication strategy to their needs and preferences.

Creating Customer Personas

Customer personas are fictional representations of your ideal customers based on real data and research. To create effective personas, gather information on:

• Demographics (age, gender, location, income)

• Psychographics (interests, values, lifestyle)

• Behaviors (purchasing habits, channel preferences, brand interactions)

• Pain points and goals

Use this data to develop 3-5 distinct personas that represent your target audience segments. Give each persona a name, a detailed description, and a visual representation to make them more relatable and memorable for your team.

Mapping Customer Journeys

Once you have your personas, map out their typical journeys across various channels and touchpoints. A customer journey map is a visual representation of the steps a customer takes to achieve a specific goal, such as making a purchase or resolving a support issue.

To create a journey map:

1. Choose a persona and a specific goal or scenario

2. List all the touchpoints and channels the customer interacts with along the way

3. Identify potential pain points, barriers, and moments of delight

4. Analyze the map to uncover opportunities for improvement and personalization

Integrate and Centralize Customer Data

A successful omnichannel strategy relies on a unified view of customer data across all channels. By integrating and centralizing your data, you can gain valuable insights into customer behavior and preferences, enabling you to deliver more personalized experiences.

Implement a customer data platform (CDP) to collect, organize, and activate data from various sources, such as:

• CRM systems

• Marketing automation platforms

• Médias sociaux

• Website analytics

• Point-of-sale systems

A CDP will create a single, comprehensive profile for each customer, allowing you to track their interactions and preferences across all channels. This centralized data can then be used to power personalized marketing campaigns, product recommendations, and customer support interactions.

Key Benefits of a CDP

• 360-degree view of customers

• Improved data accuracy and consistency

• Enhanced segmentation and targeting capabilities

• Seamless integration with other marketing and sales tools

Invest in the Right Technology and Tools

To execute your omnichannel strategy effectively, you'll need to invest in the right technology and tools. Look for solutions that integrate seamlessly with your existing systems and allow for easy data sharing and collaboration across teams.

Essential Omnichannel Tools

• Omnichannel communication platform: Unify customer interactions across channels (e.g., Zendesk, Freshdesk)

• Marketing automation software: Personalize and automate marketing campaigns (e.g., Marketo, HubSpot)

• Social media management tools: Schedule, publish, and monitor social media content (e.g., Sprout Social, Hootsuite)

• AI-powered chatbots: Provide 24/7 customer support and guide users through the sales funnel

• Analytics and reporting tools: Track key metrics and gain insights into customer behavior (e.g., Google Analytics, Tableau)

When selecting tools, consider factors like scalability, user-friendliness, and customer support. Ensure that your chosen solutions can grow with your business and adapt to changing customer needs.

Leveraging AI and Automation

Artificial intelligence (AI) and automation can help you streamline processes, personalize interactions, and deliver more efficient customer experiences. Some applications include:

• Chatbots for customer support and lead generation

• Predictive analytics for targeted marketing campaigns

• Personalized product recommendations based on browsing and purchase history

• Automated email sequences triggered by customer actions

By leveraging AI and automation, you can free up your team's time to focus on higher-value tasks and provide more personalized experiences at scale.

Best Practices for Omnichannel Communication

• Optimize your omnichannel strategy for mobile devices and maintain brand consistency across all channels

• Empower your employees with the right tools and training to deliver exceptional customer experiences

• Continuously measure and refine your omnichannel approach to stay ahead of the competition

Prioritize Mobile-First Design

In today's digital landscape, mobile devices have become the primary touchpoint for many customers. According to a 2023 report by Statista, mobile devices accounted for 61.4% of all web traffic worldwide. To succeed with omnichannel communication, businesses must prioritize mobile-first design.

Optimizing all channels for mobile devices ensures that customers can seamlessly interact with your brand, regardless of the device they use. This includes responsive websites, mobile-friendly emails, and apps that provide a smooth user experience. Tiffani Bova, Global Customer Growth and Innovation Expert at Salesforce, emphasizes the importance of mobile optimization: "Brands that prioritize mobile-first design will be better positioned to meet the evolving needs of their customers and stay ahead of the competition."

Ensuring Seamless Transitions Between Mobile and Desktop Experiences

While mobile-first design is crucial, it's equally important to ensure seamless transitions between mobile and desktop experiences. Customers expect a consistent and cohesive experience across all devices. Raj De Datta, co-founder and CEO of Bloomreach, highlights the significance of seamless transitions: "Omnichannel success hinges on the ability to provide a unified customer experience across all touchpoints, regardless of the device or channel."

Maintain Brand Consistency

Maintaining brand consistency is a critical component of effective omnichannel communication. Customers should recognize your brand and experience the same messaging, tone, and visual elements across all channels. Inconsistent branding can lead to confusion and erode trust in your brand.

Establishing clear brand guidelines and training employees to adhere to them is essential for maintaining consistency. Denise Lee Yohn, author of "What Great Brands Do," emphasizes the importance of brand consistency: "Successful omnichannel brands ensure that their messaging, visuals, and overall experience are consistent across all touchpoints, reinforcing their brand identity and building stronger customer relationships."

Empower Employees with the Right Tools and Training

Your employees are the face of your brand and play a crucial role in delivering exceptional omnichannel experiences. Empowering them with the right tools and training is essential for success. This includes providing access to customer data and communication tools that enable them to deliver personalized, efficient service.

Shep Hyken, customer service expert and author of "The Amazement Revolution," stresses the importance of employee empowerment: "When you empower your employees with the right tools and training, they can deliver the kind of omnichannel experiences that exceed customer expectations and drive loyalty."

Training Employees on Omnichannel Best Practices and Customer Service Skills

Investing in comprehensive employee training is crucial for omnichannel success. Employees should be well-versed in omnichannel best practices and possess strong customer service skills. Blake Morgan, customer experience futurist and author of "The Customer of the Future," emphasizes the value of employee training: "Omnichannel success starts with a customer-centric culture and employees who are equipped with the skills and knowledge to deliver exceptional experiences across all channels."

Measuring the Success of Your Omnichannel Communication Strategy

• Quantify the impact of your omnichannel efforts using well-defined metrics

• Continuously monitor, analyze, and optimize your strategy based on data-driven insights

• Align your success measures with overall business goals for maximum impact

Measuring the success of your omnichannel communication strategy is crucial to understanding its impact and making informed decisions for continuous improvement. By setting clear goals, tracking relevant metrics, and analyzing customer feedback, you can gain valuable insights into the effectiveness of your omnichannel efforts and make data-driven optimizations.

Set Clear Goals and KPIs

Before you can measure success, you need to define what success looks like for your organization. Start by setting specific, measurable goals that align with your overall business objectives. These goals should be challenging yet attainable and should directly contribute to the growth and profitability of your company.

Next, establish key performance indicators (KPIs) that will help you track progress towards your goals. Some common KPIs for omnichannel communication include:

• Customer satisfaction score (CSAT)

• Net Promoter Score (NPS)

• Customer Effort Score (CES)

• First contact resolution rate (FCR)

• Average response time

• Channel-specific engagement rates

By regularly monitoring these KPIs, you can quickly identify areas of strength and weakness in your omnichannel strategy and make data-driven decisions to optimize performance.

Monitor and Analyze Customer Feedback

Your customers are the best source of information when it comes to evaluating the success of your omnichannel communication strategy. Actively seek out customer feedback through various channels, such as surveys, reviews, and social media interactions.

Collect Customer Feedback

Implement post-interaction surveys to gather immediate feedback on customer experiences across different touchpoints. Use a mix of quantitative ratings (e.g., CSAT, NPS) and qualitative open-ended questions to capture valuable insights.

Monitor online reviews on platforms like Google, Yelp, and industry-specific sites to understand customer sentiment and identify common themes or issues. Respond to reviews, both positive and negative, to show that you value customer feedback and are committed to continuous improvement.

Engage with customers on social media and monitor mentions of your brand to gauge sentiment and gather candid feedback. Use social listening tools to track conversations and identify trends or emerging issues.

Analyze Sentiment and Identify Areas for Improvement

Once you have collected customer feedback, analyze the data to identify trends, patterns, and areas for improvement. Use sentiment analysis tools to quickly categorize feedback as positive, negative, or neutral, and drill down into specific issues or pain points.

Create a prioritized list of improvement opportunities based on the impact on customer experience and alignment with business goals. Share these insights with cross-functional teams and develop action plans to address the identified issues.

Continuously Optimize and Adapt

Measuring success is not a one-time event but rather an ongoing process of continuous optimization. Regularly review performance data and customer insights to identify opportunities for improvement and make data-driven decisions to refine your omnichannel strategy.

Review Performance Data

Set up a cadence for reviewing KPIs and performance data, such as weekly or monthly meetings with key stakeholders. Analyze trends over time and compare performance across different channels to identify areas of strength and weakness.

Celebrate successes and recognize teams or individuals who have contributed to positive outcomes. At the same time, openly discuss challenges and brainstorm solutions to address any performance gaps.

Make Data-Driven Decisions

Use the insights gathered from performance data and customer feedback to inform strategic decisions and prioritize initiatives. Focus on high-impact, low-effort improvements first to generate quick wins and build momentum.

Continuously test and refine your omnichannel communication approach based on data-driven insights. Conduct A/B tests to optimize messaging, content, and channel mix, and measure the impact on key metrics.

Stay agile and adapt your strategy as needed based on changing customer preferences, market dynamics, and technological advancements. Regularly review and update your omnichannel roadmap to ensure alignment with evolving business goals and customer needs.

By continuously monitoring, analyzing, and optimizing your omnichannel communication strategy, you can drive meaningful improvements in customer experience, operational efficiency, and business outcomes. Remember, success is an ongoing journey, not a final destination.

Omnichannel Communication Success Stories

• Real-world examples of companies effectively implementing omnichannel communication strategies

• Insights into how these strategies enhance customer experiences and drive business growth

• Key takeaways and best practices to inspire your own omnichannel approach

Marks & Spencer: Seamless Integration Across All Channels

Marks & Spencer, a leading British retailer, has successfully implemented an integrated, omnichannel operation that connects all areas of their business. By providing a seamless experience across digital channels, retail outlets, and customer support, they have enhanced customer satisfaction and loyalty.

One of the key aspects of Marks & Spencer's omnichannel strategy is their mobile-responsive website, which offers a consistent experience across devices. Customers can easily browse products, make purchases, and access their accounts, regardless of whether they are using a smartphone, tablet, or desktop computer. This seamless integration ensures that customers can engage with the brand on their preferred device, at their convenience.

Furthermore, Marks & Spencer has invested in technology that bridges the gap between online and offline experiences. Their "Click & Collect" service allows customers to order products online and pick them up at their nearest store, combining the convenience of online shopping with the immediacy of in-store pickup. This omnichannel approach not only saves customers time but also encourages them to visit physical stores, potentially leading to additional purchases.

Disney: Personalized Experiences Across Multiple Touchpoints

Disney, a global entertainment giant, has mastered the art of omnichannel communication by creating personalized experiences across multiple touchpoints. Their mobile-responsive website and optimized experiences across devices ensure that customers can easily access information, book tickets, and make reservations, regardless of the platform they are using.

One of the most impressive aspects of Disney's omnichannel strategy is their "My Disney Experience" tool. This innovative platform allows visitors to plan their entire trip, from booking accommodations and dining reservations to managing FastPass+ selections for attractions. The tool seamlessly integrates with the Disney mobile app, enabling visitors to access real-time information, such as wait times and park maps, during their visit.

By leveraging data collected through the "My Disney Experience" tool and other channels, Disney can provide personalized recommendations and offers to visitors. This level of customization enhances the overall experience, making each visitor feel valued and appreciated. The seamless integration of digital and physical experiences, coupled with personalized interactions, sets Disney apart as a leader in omnichannel communication.

Starbucks: Rewarding Loyalty Across Channels

Starbucks, a global coffee chain, has successfully implemented an omnichannel communication strategy that focuses on rewarding customer loyalty across multiple channels. By seamlessly integrating their mobile app, website, and in-store experiences, Starbucks has created a cohesive and engaging customer journey.

The Starbucks mobile app is a key component of their omnichannel strategy. Customers can easily place orders, pay for their purchases, and earn rewards through the app. The app also provides personalized offers and recommendations based on the customer's purchase history and preferences. This level of customization not only enhances the customer experience but also encourages repeat visits and higher spending.

In-store, Starbucks has implemented digital menu boards and mobile payment options, further blurring the lines between online and offline experiences. Customers can seamlessly transition from using the app to ordering in-store, without losing any of the benefits or personalization they have come to expect from the brand.

Sephora: Blending Digital and Physical Experiences

Sephora, a leading beauty retailer, has embraced omnichannel communication by blending digital and physical experiences to create a seamless customer journey. By leveraging unified customer profiles across online and in-store interactions, Sephora can provide personalized recommendations, offers, and experiences that resonate with each individual customer.

One of the standout features of Sephora's omnichannel strategy is their use of in-store digital displays and virtual try-on features. Customers can use interactive screens to browse products, access product information, and even virtually try on makeup using augmented reality technology. This blending of digital and physical experiences creates an immersive and engaging environment that encourages product discovery and experimentation.

Sephora's mobile app and website are also integral to their omnichannel approach. Customers can easily browse products, read reviews, and make purchases online, with the option to pick up their orders in-store or have them delivered to their homes. The app also provides personalized recommendations based on the customer's purchase history and preferences, ensuring a consistent and tailored experience across all channels.

By successfully implementing an omnichannel communication strategy, Sephora has not only enhanced the customer experience but also driven business growth. The seamless integration of digital and physical touchpoints, coupled with personalized interactions, has helped Sephora establish a loyal customer base and maintain its position as a leader in the beauty industry.

Before we wrap things up, let’s loop around to what we teased in the intro:

• How automated webinars can help customer success teams onboard users at scale

• How you can leverage webinar automation without sacrificing chat and interactivity

• How eWebinar’s three differentiating features give you the best of both worlds

How to Automate Webinars with eWebinar (Doubling Attendance Without Sacrificing Chat and Interactivity)

Switching from live to pre-recorded webinars saves you from wasting countless hours and burning yourself out — but you can’t just record a static video then call it a day.

There are three things every automated webinar needs to match surpass the performance of live webinars:

1. Live chat to ensure every question gets answered

2. Flexible scheduling to make attending convenient

3. Interactions that keep attendees engaged

We built our automated webinar platform, eWebinar, with that in mind. The sections below will show you how these elements allow you to automate webinars without sacrificing the interactivity that make them so effective!

Live chat to ensure every question gets answered

eWebinar lets you reply to attendees in real time through live chat or via email after the webinar has ended — allowing you to be there for your audience whenever you want instead of choosing between one or the other.

eWebinar’s chat system was designed to ensure every attendee question gets answered:

1. Automated welcome messages. Attendees receive a personalized welcome message as soon as they join the webinar. If no one's available to reply to them, the autoresponder will set expectations.

2. Instant message notifications. Whenever attendees send a message in chat, you and any assigned moderators are notified via email, browser notifications, or Slack alerts (if you have the integration active).

3. Live chat + email responses. Hosts can reply to attendees during the automated webinar through live chat. Responses sent after the webinar has ended will be automatically forwarded to their email address.

The simple truth is that attendees care more about getting answers to their questions than whether or not the presentation is pre-recorded. If the presentation feels live to an attendee, they’ll consider it as such.

Knowing that someone is on standby ready to respond to them in chat puts attendees at ease and lets you continue scaling without losing the attendee-host interactions that make webinars so effective in the first place.

 

Présentation et démonstration de l'eWebinar 🔥

Animé par Melissa Kwan, Todd Parmley

Fatigué de faire le même webinaire encore et encore ? Dans cette présentation et démo de 25 minutes, vous apprendrez comment eWebinar vous permet d'automatiser vos démonstrations de vente, onboarding et webinaires de formation en quelques minutes.

Powered by

Voir notre démo Powered by

 

Flexible scheduling to make attending convenient

Why should you burden yourself with the stress of trying to find the best time/day to host a webinar — only to have people register then no-show — when you could make your presentation available at all times?

eWebinar’s scheduling system was built to make attending your webinar as convenient as possible:

• On-demand availability. On-demand webinars are accessible to attendees at their peak moment of interest or need — allowing them to join a session instantly instead of waiting for days or weeks.

• Recurring schedules. Running automated webinars on a recurring schedule (which automatically adapts to their local time zone) lets you capture registrants who don’t have time to watch immediately.

• Webinar replays. People can register for replays directly instead of no-showing just to get a replay link. Those watching a replay will still be able to message you through the live chat if they have any questions.

eWebinar lets you enable all three scheduling options — on-demand, recurring, and replays — at the same time so people always have a great option for when/how to attend your webinars and no excuse to not attend.

This is why the average attendance rate for automated webinars hosted on eWebinar is 65% — which is significantly higher than the 40% industry average for live webinars.

Many of our customers smash through the platform average and get attendance rates above 90%:

If you want to experience eWebinar firsthand and see how it can double your attendance by making webinars available 24/7, join our on-demand demo!

 

Présentation et démonstration de l'eWebinar 🔥

Animé par Melissa Kwan, Todd Parmley

Fatigué de faire le même webinaire encore et encore ? Dans cette présentation et démo de 25 minutes, vous apprendrez comment eWebinar vous permet d'automatiser vos démonstrations de vente, onboarding et webinaires de formation en quelques minutes.

Powered by

Voir notre démo Powered by

 

Interactions that keep attendees engaged

You might think that webinar automation would lead to a passive viewing experience. However, interactions like polls and quizzes keep attendees engaged while collecting invaluable customer feedback from them.

These interactions make the presentation feel live without you having to be there for every single session.

Creating an interactive attendee experience will significantly increase the engagement rate and watch time of your webinars:

If you'd like to experience these interactions from an attendee's point of view then watch our on-demand demo!

 

Présentation et démonstration de l'eWebinar 🔥

Animé par Melissa Kwan, Todd Parmley

Fatigué de faire le même webinaire encore et encore ? Dans cette présentation et démo de 25 minutes, vous apprendrez comment eWebinar vous permet d'automatiser vos démonstrations de vente, onboarding et webinaires de formation en quelques minutes.

Powered by

Voir notre démo Powered by

 

Embrace the Future of Customer Engagement

Implementing an effective omnichannel strategy requires careful planning and the right tools. Assess your current channels, define customer personas, and invest in technologies that enable data integration and personalization. Prioritize mobile-first design, maintain brand consistency, and empower your employees to deliver exceptional customer service across all touchpoints.

As you embark on your omnichannel journey, remember to set clear goals, monitor customer feedback, and continuously optimize your strategy based on data-driven insights. By doing so, you'll be well-equipped to navigate the ever-evolving landscape of customer engagement and stay ahead of the competition!